Refund policy

Refund Policy

We want you to be completely satisfied with your Penaholic purchase. If something isn’t right, we’re here to help.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order.

Items must be unused, unopened, and in their original packaging.

Used, damaged, or opened items cannot be returned for hygiene and quality-control reasons.

Non-Returnable Items

The following items cannot be returned:

Opened stationery items

Used pens, markers, or brushes

Clearance or sale items

Digital products (if available)

Refund Process

Once we receive and inspect the returned item:

Approved returns will be refunded to your original payment method

Shipping fees are non-refundable

In some cases, store credit may be offered

Damaged or Incorrect Items

If your item arrived damaged or incorrect:

Contact us within 48 hours

Include your order number + photos of the issue

We will replace the item at no extra cost

Return Shipping

Customers are responsible for return-shipping costs, unless the item was damaged or incorrect

International customers are fully responsible for their return shipments and customs fees

Need Help?

Email us anytime:
📩 support@penaholicfamily.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at penaholicco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at penaholicco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at penaholicco@gmail.com.